About me
Smart table
Smart Table
My Role
Company
Status
When
Industrial & UI/UX lead
NCR
Proof of Concept
2020
Observation
We have spent time in branches observing staff and customer behaviors during which we have noticed the banker/customer interaction.
The bank is all about collaboration and inclusiveness, though the customer experience does not reflect that.
Problem
Today’s banker experience is not engaging and creates a lack of transparency.
Today's Banker
Tech is a distraction
Lack of transparency
Heavily paper based
Future Banker
Collaborative
Build-in consent
Engaging
Rich product illustrations
Financial education
Multi-control
Mobile integration
Ideation
A stand-up and sit-down position for a flexible deployment.
The look and feel does not stand out as a piece of tech, but rather integrates into the branch furniture.
Collaboration
We built and iterated on our ideas then gathered valuable feedback during the
many demos we gave to a wide variety of stake holders.
Process
I created the screens in Sketch and animated them with InVision Studio. This allowed us to use it during user feedback sessions.
Flexibility
The UI adapts to the different ways users interact with the device.
Whether a customer is shopping for a product self-service, opening an account, reviewing prodcuts and options in a traditional face-to-face interaction or if a team member assists in a casual shoulder-to-shoulder fashion.
Self Service
Traditional Service
Casual Service
UI / UX
Customers and staff members have their own set of tools depending on the menu.
Staff can highlight and mark information in real time.
Privacy
Only relevant information is being displayed and only for the time needed. Everything else is being hidden unless tapped on.
This minimizes the physical sensitive data area at all times.
Tim Gerlach
+1 (843) 617 0288
About me
Smart table
Smart Table
My Role
Company
Status
When
Industrial & UI/UX lead
NCR
Proof of Concept
2020
Observation
We have spent time in branches observing staff and customer behaviors during which we have noticed the banker/customer interaction.
The bank is all about collaboration and inclusiveness, though the customer experience does not reflect that.
Problem
Today’s banker experience is not engaging and creates a lack of transparency.
Today's Banker
Tech is a distraction
Lack of transparency
Heavily paper based
Future Banker
Collaborative
Build-in consent
Engaging
Rich product illustrations
Financial education
Multi-control
Mobile integration
Ideation
A stand-up and sit-down position for a flexible deployment.
The look and feel does not stand out as a piece of tech, but rather integrates into the branch furniture.
Collaboration
We built and iterated on our ideas then gathered valuable feedback during the
many demos we gave to a wide variety of stake holders.
Process
I created the screens in Sketch and animated them with InVision Studio. This allowed us to use it during user feedback sessions.
Flexibility
The UI adapts to the different ways users interact with the device.
Whether a customer is shopping for a product self-service, opening an account, reviewing prodcuts and options in a traditional face-to-face interaction or if a team member assists in a casual shoulder-to-shoulder fashion.
Self Service
Traditional Service
Casual Service
UI / UX
Customers and staff members have their own set of tools depending on the menu.
Staff can highlight and mark information in real time.
Privacy
Only relevant information is being displayed and only for the time needed. Everything else is being hidden unless tapped on.
This minimizes the physical sensitive data area at all times.
Tim Gerlach
+1 (843) 617 0288
About me
Smart table
Smart Table
My Role
Company
Status
When
Industrial & UI/UX lead
NCR
Proof of Concept
2020
Observation
We have spent time in branches observing staff and customer behaviors during which we have noticed the banker/customer interaction.
The bank is all about collaboration and inclusiveness, though the customer experience does not reflect that.
Problem
Today’s banker experience is not engaging and creates a lack of transparency.
Today's Banker
Tech is a distraction
Lack of transparency
Heavily paper based
Future Banker
Collaborative
Build-in consent
Engaging
Rich product illustrations
Financial education
Multi-control
Mobile integration
Ideation
A stand-up and sit-down position for a flexible deployment.
The look and feel does not stand out as a piece of tech, but rather integrates into the branch furniture.
Collaboration
We built and iterated on our ideas then gathered valuable feedback during the
many demos we gave to a wide variety of stake holders.
Process
I created the screens in Sketch and animated them with InVision Studio. This allowed us to use it during user feedback sessions.
Flexibility
The UI adapts to the different ways users interact with the device.
Whether a customer is shopping for a product self-service, opening an account, reviewing prodcuts and options in a traditional face-to-face interaction or if a team member assists in a casual shoulder-to-shoulder fashion.
Self Service
Traditional Service
Casual Service
UI / UX
Customers and staff members have their own set of tools depending on the menu.
Staff can highlight and mark information in real time.
Privacy
Only relevant information is being displayed and only for the time needed. Everything else is being hidden unless tapped on.
This minimizes the physical sensitive data area at all times.
Tim Gerlach
+1 (843) 617 0288
About me
Smart table
Smart Table
My Role
Company
Status
When
Industrial & UI/UX lead
NCR
Proof of Concept
2020
Observation
We have spent time in branches observing staff and customer behaviors during which we have noticed the banker/customer interaction.
The bank is all about collaboration and inclusiveness, though the customer experience does not reflect that.
Problem
Today’s banker experience is not engaging and creates a lack of transparency.
Today's Banker
Tech is a distraction
Lack of transparency
Heavily paper based
Future Banker
Collaborative
Build-in consent
Engaging
Rich product illustrations
Financial education
Multi-control
Mobile integration
Ideation
A stand-up and sit-down position for a flexible deployment.
The look and feel does not stand out as a piece of tech, but rather integrates into the branch furniture.
Collaboration
We built and iterated on our ideas then gathered valuable feedback during the
many demos we gave to a wide variety of stake holders.
Process
I created the screens in Sketch and animated them with InVision Studio. This allowed us to use it during user feedback sessions.
Flexibility
The UI adapts to the different ways users interact with the device.
Whether a customer is shopping for a product self-service, opening an account, reviewing prodcuts and options in a traditional face-to-face interaction or if a team member assists in a casual shoulder-to-shoulder fashion.
Self Service
Traditional Service
Casual Service
UI / UX
Customers and staff members have their own set of tools depending on the menu.
Staff can highlight and mark information in real time.
Privacy
Only relevant information is being displayed and only for the time needed. Everything else is being hidden unless tapped on.
This minimizes the physical sensitive data area at all times.
Tim Gerlach
+1 (843) 617 0288